Wayne’s Evolve IP, The Cloud Strategy Company, has donated its technology to instantly connect the victims of fire and mudslides in Santa Barbara, Calif., with counselors, regardless of where the displaced individual or counselor are located.

“The recent fires and tragic mudslides have left our community with many unknowns and people here are in a state of despair,” said Heather Wennergren of 805 Counselor Connect, a nonprofit that connects people who need to talk with those qualified to help them. “With a background in psychology, and now in my role with IT and communications, it occurred to me that only counseling, and a lot of it, could help this community deal with the tragic situations experienced by so many friends, loved ones, and rescuers.

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“I had recently seen a demo of Evolve IP’s contact center, and I knew that it would solve our issue of connecting a nationwide network of therapists. I also needed to be sure that if the lines got too busy, callers could get a call back as soon as the next therapist was available. Within two days of my asking for support, the call center was up and running.”

“We’ve watched in horror with the rest of the nation as images and videos of the tragedy emerged,” said Rich Fox, Vice President of Contact Center for Evolve IP. “When Heather asked if we could help with the program, we said ‘yes’ without hesitation.

“We’re incredibly thankful for the therapists who are volunteering, as well as all of the heroic first responders who continue to put their lives on the line to keep us safe.”

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