Ricoh Americas Corporation gained top honors at the CIO Impact Awards in San Francisco for saving millions of dollars and reinforcing the company’s position as a leader in information services.
The Japanese multinational imaging and electronics company, with local offices in Malvern and Wilmington, took best in class, technology partner and game changer honors during the 2014 ConNEXTions Executive MindXchange gala. The awards are sponsored by the growth partnership company Frost and Sullivan.
Winners of the CIO Impact Awards are individuals and companies enabling breakthrough new business models and strategies through the innovative use of transformative technologies. Ricoh received three awards for facilitating a five-year strategic systems integration roadmap initiative. This brought together HR, field services, CRM, and ERP systems, while also embracing mobile, social and cloud technologies to better service both employees and customers.
The company said when it acquired IKON Office Solutions in 2008, there was an opportunity to create an enhanced, streamlined organization. Ricoh wanted to improve efficiency and tap different resources and cloud applications to help all employees become more knowledgeable and increase sales. The overall architecture Ricoh implemented is easy-to-use, more efficient due to the use of cloud-based applications, and offers access to more services for the customer.
“The CIO Impact Awards judges were very impressed with how Ricoh Chief Information Officer Balaji Rangaswamy and his team built on an ambitious end-to-end infrastructure integration initiative to enable a host of new benefits such as enhanced field services, improved sales productivity and better customer engagement,” said Jeff Moad, Frost and Sullivan research director. “These achievements not only saved Ricoh millions, they also reinforced the company’s position as a leader in information services.”
“It’s an honor to have this integration recognized by Frost and Sullivan,” said Rangaswamy. “It further validates Ricoh’s leadership in helping our employees and customers succeed in a new world of work. As a leader, we are committed to having the most knowledgeable sales force in order to best serve our customers’ evolving needs.”