Sam Sidhu, CEO of Malvern-based Customers Bank, offered a live demonstration of how the bank is integrating artificial intelligence into the workplace by coming to an investor meeting as an AI clone, writes Joseph N. DiStefano for The Philadelphia Inquirer.
At a recent quarterly public conference call with analysts and investors, Sidhu spent the first part of the call discussing company results, loans and deposits, as well as a poor development loan deal. Most importantly, he highlighted the future of artificial intelligence.
The opening discussion was delivered by his AI clone and Sidhu came into the call shortly after, generating surprise and intrigue from attendees.
Running the clone on the call was “a live demonstration of what we mean when we say AI is not an experiment” at Customers Bank, according to Sidhu. The bank implemented AI tools starting in 2023, working with Microsoft and OpenAI, to automate work flow.
Kelly Motta of New York-based Keefe Bruyette & Woods Inc. commented on the shock of clone, but jumped right in about how AI has impacted revenue. Sidhu responded with hopes for results coming by the end of the year, if not into 2027.
Read more about Sam Sidhu furthering the use of AI at Customers Bank at The Philadelphia Inquirer.
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