Boomi, the Chesterbrook-based unit of Dell Technologies, has been busy helping companies move “into the cloud” amidst the coronavirus-mandated shutdowns, so their employees can work from home, writes Joseph DiStefano for The Philadelphia Inquirer.
According to Boomi CEO Chris McNabb, “the move to remote was not as dramatic” for companies that had already supported a work-from-home policy and have previously tested systems in the cloud.
This includes Sky, the Comcast operation serving six million Europeans, where Boomi replaced waits at call centers with a sophisticated automated system. Its “Integration Platform as a Service” gives Sky a single multi-channel solution that collects customer data through Sky routers, and then prioritizes, processes, and responds to it.
Now, with the pandemic skyrocketing the number of people working from home and thus putting a strain on Internet, phone, and data use, the Boomi system “has been invaluable during the COVID-19 outbreak, allowing customers to continue fixing issues or booking engineers online,” said Olive Perrins, head of Sky’s “at-home experience.”
It has also made it easier for the company to add channels and services for free, to partly compensate for lost sports programming.
Read more about Boomi in The Philadelphia Inquirer here.