To avoid miscommunication and mistakes when sending an e-mail to a business partner, co-worker, or manager, the safest thing to do is to follow e-mail etiquette, writes Aja Frost for HubSpot.
This is becoming increasingly important, as research has shown that making errors can seriously impact how people see us. One study found that participants who read an e-mail containing grammatical errors thought the writer less intelligent and trustworthy than those reading the same e-mail without errors.
So, to ensure your e-mail leaves a good impression, use proper e-mail format. Keep the subject line descriptive, the greeting formal, and include relevant information in the body of the e-mail.
It is also important to point out any attachments, and ensure to proofread before sending.
Also, when writing an e-mail, punctuation is extremely important. Every sentence should end with a full stop to avoid it looking like you did not finish your thought.
And while some people are not used to capitalizing when using chats, correct capitalization in e-mail sentences is a must.
Finally, resist the temptation to use emojis unless your recipient already used one. Research has found that including them in work e-mails does not bode well for your reputation.
Read more e-mail etiquette tips from HubSpot by clicking here.
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