A wave of retailers offering a checkup before their customers check out is threatening the status quo of the healthcare establishment, but the leader of Universal Health Services of King of Prussia, a healthcare industry heavyweight, says bring it on.
American healthcare needs a prescription for adaptability, Universal Health Services CEO Alan B. Miller told Fortune magazine in a featured video clip.
“We collaborate with a lot of different organizations. I’m all for it,” Miller said in the video. “I’m for communication, I’m for collaboration, and the biggest thing is adaptability. We have to be adaptive.”
Miller’s UHS is a leader in hospital management that ranks on the Fortune 500 list and among Fortune’s most admired companies, and it is embracing the consumer-centric trend by reaching out to patient needs through surveys and critical physician feedback.
And while he’s a proponent of collaborating with the likes of Apple and Google to open clinics, it all depends on what they have to offer and the quality they’re looking to provide. For retailers, the interest is more about generating traffic in order to sell other things, he said.
“I think it’s good, actually; if people can get something treated early on, it may not progress, but nobody believes they’re going to get good treatment at Target or Walgreens.”
Watch the whole conversation about retail clinics and their implications for the healthcare industry on Fortune online here.
