Penn Medicine Chester County Hospital (CCH) has been named a 2023 Human Experience (HX) Pinnacle of Excellence Award winner by Press Ganey, the global leader in healthcare experience solutions and services.

This award recognizes the implementation of best patient care practices and is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience. This award also signifies the best practices businesses should consider implementing regarding patient care in the new year.

“Thanks to our hospital’s care and support teams, medical staff, and nurses, we are being recognized amongst other top organizations across the nation,” said Carli Meister, Director of Patient Experience and Risk at CCH. “The Human Experience conveys the importance we place on not only our patients’ and families’ memories of how they were cared for, but also the significance of how we as team members care for each other.”

As a winner of the Press Ganey HX Pinnacle of Excellence Award, Chester County Hospital is ranked in the top 5 percent of healthcare providers in delivering patient experience for the last three years. This award covers CCH’s dedication to patients from April 2020-March 2023, showcasing their commitment to the Chester County community both during the pandemic and beyond.

This accolade represents Chester County Hospital’s leadership in providing more human-centric care experiences by identifying what patients need most while receiving care at CCH. Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

“Chester County Hospital demonstrates the transformative power of patient-centered care, positive employee experiences, and effective clinical outcomes,” said Patrick T. Ryan, CEO and chairman at Press Ganey. “By prioritizing both their employees and the communities they serve to raise healthcare experiences, Chester County Hospital sets the standard for compassionate healthcare.”

Learn more at Chester County Hospital.