Hankin Apartments, an Exton-based property management company and division of the Hankin Group, was recognized with multiple awards through the SatisFacts National epIQ (Experience & Performance Intelligence Quotient) Index for the second half of 2021.

This benchmark tool developed and produced by SatisFacts measures overall resident satisfaction. Property management companies found out how they ranked through a virtual award show last week.

Hankin Apartments had an epIQ grade of 96.74 and was recognized as the No. 2 management company for companies with 10-24 communities in the U.S. and Canada. This outstanding epIQ grade is comprised of four primary variables:

• renter ratings
• review count
• manager review engagement
• manager review reply time

Hankin Apartments also had two communities place in the Top 10 communities nationwide: Weatherstone Flats (No. 9) and Claremont Apartments (No. 8). Furthermore, Hankin Apartments had eight more communities place in the Top 250:

• Meridian at Eagleview (No. 17)
• Chaddwell Apartments (No. 35)
• New Kent Apartments (No. 62)
• Keva Flats (No. 65)
• Flats at Tioga Town Center (No. 80)
• Corner Park Apartments (No. 101)
• Severgn Apartments (No. 157)
• Market Street Flats (No. 249)

“Customer satisfaction is a pillar of who we are at Hankin Apartments, and we are proud to provide an outstanding living experience for our residents,” said Mackenzie Holmes, Hankin Apartments’ Residential Marketing and Systems Manager. “Their feedback is essential for our growth and ability to best serve them. We love the information we gain from SatisFacts surveys and reviews; it is vital to our success.”

It has been a fruitful award season for Hankin Apartments. In December 2021, the company placed third on both the Best Places to Work in Multifamily list and the Best Places to Work in Multifamily Women list. In September 2021, Hankin Apartments took home the coveted Management Company of the Year Award from the Pennsylvania Apartment Association.

Hankin Apartments’ newest project, 44 luxury apartments at Claremont on the Square, is set to open in the spring.

Learn more about Hankin Apartments.