As a Regional Manager for S&T Bank’s Central and Southeastern Pennsylvania areas, James Robinson knows the importance of consistent communication with both employees and clients. 

Communication is an essential aspect of every company, but S&T is known for taking it to the next level. Founded in 1902, the bank provides a full range of financial services to families and business across Pennsylvania, Ohio, and New York, with a mission to build relationships through reliability, performance, and long-standing trust as a community bank. 

A key part of Robinson’s job involves traveling to the 21 branches that he manages from Harrisburg to Philadelphia. Each week, he visits up to 7 branches to speak with bank managers, tellers, underwriters, and clients. 

“I love to coach. I spend a few hours talking one on one with employees to see what they need help with,” said Robinson. “We work to educate bankers about what’s going on in the economy, how that effects our customers, and working to find solutions.” 

Whether working with a colleague from commercial, business, or private banking, everyone collaborates as a group to achieve common goals for the bank.  

With 16 years of retail banking in his pocket, Robinson has worked at a variety of banking levels including many large banking corporations to smaller credit unions. When he was first approached for a position at S&T Bank, he saw how excited his recruiters were about their future plans. The bank prides itself on building strong relationships with customers and the community and knew he needed to come on board. 

As a local bank, S&T places priority on the individual financial needs of customers, from saving money or growing wealth, to adding convenience to their customers’ lives. 

“We always make sure to put the customer first and in their best interest. We don’t treat them as numbers, we treat them as friends and family,” he said. 

Furthermore, donations to nonprofit organizations and school districts leave a positive mark on the community. The bank also works with low to moderate income areas to educate people and students on how to improve their financial situations. 

The proof of their community-oriented ideals starts internally.  

Employees are trained to follow through with the bank’s mission of providing customers with the right tools and a quality level of service. The bank takes the time to invest in their employees, Robinson said. Improvement in skills, conversations, and leadership is how they keep everyone involved with no barriers. 

“Our 120-year history is proof that building trust with the community is the number one priority,” said Robinson. “And we’re still finding ways we can get involved, sharing S&T Bank in our community and what we’re about.” 

Learn more about S&T Bank.