New survey data from SCORE, a national nonprofit organization dedicated to helping small businesses grow and thrive, shows most small business owners in America (62.7%) report lower profits than expected over the past six months due to declining sales and higher expenses as inflation pressures rise.

SCORE’s Spring 2022 Megaphone of Main Street: Inflation & the Economy report surveyed more than 1,000 small businesses on the current state of inflation.

The survey asked how turbulent economic factors have affected profitability, and what business owners have done to protect their businesses in response.

Only 15.5% of small business owners reported profits higher than expected, meaning slower sales and increasing expenses are impacting small businesses across the country. 

Small business owners report the following impacts of inflation: 

• Vendors and suppliers are charging 65.7% of business owners more than they were six months ago

• More than half of business owners (53.5%) now pay more for utilities, including gas
• One-third of business owners need to increase their own compensation due to higher personal expenses 
• 23.4% say customers are demanding lower prices 
• 22.7% say current employees are also asking for pay raises due to higher costs 

Ultimately, rising costs are causing cash flow problems for 35.9% of small businesses, according to the SCORE survey.

Small businesses fight back against inflation

“Small business owners are known to be tenacious and find creative ways to adapt and thrive,” said SCORE’s Vice President of External Relations Betsy Dougert. “To boost profitability and remain viable, many have taken active measures to combat the difficulties they’re experiencing in the economy, such as seeking more profitable clients, adjusting their product mix or improving technology, but most are raising prices.”

In fact, more than half (54.8%) of small business owners surveyed found it necessary to increase prices to compensate for rising costs. On average, businesses reported increasing prices by 11%. Others report targeting more profitable clients and customers (39.6%), while 28.8% have changed their product mix.

SCORE client and California entrepreneur Kelly Twichel, co-founder and CEO of the Access Trax portable accessibility pathway, reports that she has had to make adjustments in response to inflation.

“We had to raise the price of our products accordingly and plan to do so again, as needed. I am transparent with my customers and give them ample notice to place orders prior to any increase,” she says.

Lisa McGuthry, SCORE Cleveland client and CEO of Our Favorite Things Boutique, says her store focuses on local goods and fair-trade products to keep costs down:

“We have increased our prices by 5% overall to stay competitive and provide our client base with affordable, quality products.”

How SCORE can help

Visit chesterdelco.score.org to learn how SCORE Chester and Delaware Counties supports small businesses during difficult times, including expert mentoring, resilience training and live and on-demand educational resources.

SCORE can help. Find a mentor today.

Download the full Megaphone of Main Street: Inflation & the Economy data report and infographic.

SCORE, the nation’s largest network of volunteer business experts, is dedicated to helping small businesses get off the ground, grow and achieve their goals. Since 1964, we have provided education and mentorship to more than 11 million entrepreneurs nationwide. SCORE Chester and Delaware Counties has been operating since 1985, with 100 dedicated volunteers today who provide confidential mentoring at no charge and offer business seminars, workshops and webinars to benefit the local community. 

SCORE is a 501(c)(3) nonprofit organization and a resource partner of the U.S. Small Business Administration (SBA).

Find out more about SCORE Chester and Delaware Counties.