For Cadillac’s Chief Marketing Officer, Category Growth the Holy Grail of Marketing

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Deborah Wahl, the Chief Marketing Officer of Cadillac and McDonald’s former CMO, believes that category growth is the holy grail of marketing, writes Knowledge@Wharton.

Deborah Wahl

During her talk at the recent Wharton Customer Analytics Initiative conference, Wahl gave examples of how companies can deploy their marketing dollars more effectively and discussed the challenges of promoting a legacy brand.

Wahl said that companies can grow in three ways: increase their market share, mergers and acquisitions, and category growth.

Wahl describes category growth as the white space nobody is in. Through this, a company can either create a new product category or find a completely new customer segment.

For example, the All Day Breakfast she implemented during her time at McDonald’s became a key piece of the chain’s turnaround strategy.

She also developed the subscription car service “Book by Cadillac,” which allows drivers to switch out their vehicles up to 18 times a year, for around $1,500 to $1,800 a month.

Since then, other car manufacturers have experimented with similar subscription models, but Wahl does not see this as a diminishment of the strategy’s success.

“As long as I am leading the growth,” it is a success, she said.

Read more about Deborah Wahl’s marketing strategy from Knowledge@Wharton here.

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Top photo credit: GmanViz Well they tempt you, man, with silver via photopin (license)

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