by Judith Lee

This past weekend I had the privilege to provide a customer service training course for front desk personnel. As with any truly educational interchange, the teacher (me) learned from the students. We had a thorough discussion about teamwork and why it’s so important to any business, organization or group.

• No one ever accomplishes anything of significance all by oneself.
• The better the team works, the more is accomplished.

We also came to the conclusion that we all know how to become better team members but we don’t often stop and remind ourselves. Here’s the list we came up with:

1. Smile (it’s infectious)
2. LISTEN
3. Take an interest in others
4. Show empathy
5. Help solve problems
6. Give credit to others
7. Say “thank you”

Try it, folks. It’s not rocket science, but these simple steps will improve your teamwork and your team will move closer to reaching its goals.

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Judith Lee is a marketing and communications professional who focuses on social media and email marketing based in Atglen. She is a SCORE Volunteer and the Chair-Elect of the Southern Chester County Chamber of Commerce. Her posts on marketing and social media are a regular Monday morning feature on VISTA Today. She can be reached at 610-368-2058 or via email at judithlee@epix.net.

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