Two dozen New Era Tickets employees could be phoning a friend for help with a new job before their phones go dead April 28. The Exton call center has reached the end of its era, having been merged into California-based ticketing service Paciolan by parent company Comcast-Spectacor.
“Paciolan is transiting its call centers from Exton to Comcast customer service agents,” a Comcast-Spectacor statement read, according to a Philadelphia Business Journal report. “With a larger dedicated core of agents, we can sell tickets more efficiently.”
The eliminated positions, totaling 24, are all part-time and are being offered job placement assistance; some employees may receive offers for other positions within the Comcast-Spectacor organization. In addition, seven full-timers will stay on, the article noted.
Read more about the closure of the call center and Comcast-Spectacor’s history with its New Era and Paciolan subsidiaries in the Philadelphia Business Journal here.
