As they seek the paths of least resistance to accomplish tasks, employees often replace an official process with their own workarounds. These workarounds may seem to make people’s jobs easier, but they disrupt the collaborative flow for those around them.

Digital workflows stop the workarounds that hinder collaboration, writes Joan Honig for DocuWare, which West Chester-based Rothwell Document Solutions has partnered with to provide cloud document management and workflow automation software to its clients.

“Digital workflow, if it is designed with document management best practices in mind, offers several ways to discourage these workarounds,” said Honig. “The first step is to identify what the workaround is and why an employee is using it.”

Whether they arise from a department outgrowing its existing processes, employee turnover, or a lack of trust among people to do their jobs, understanding these workarounds offers valuable insights when businesses design automated workflows.

Rothwell’s partnership with DocuWare enables clients to digitize, secure, and work with documents, then optimize the processes that power the core of their business. By removing wasted time and uncertainty from clients’ processes, their team is free to focus on the work that drives productivity and profit.

“DocuWare is perfect for distributed and remote teams that need to operate at full productivity,” Kevin Rothwell, President of Rothwell Document Solutions, said, noting that now, amidst the pandemic, more people are working remotely than ever before.

When designed correctly, digital workflows allow for better collaboration and increase transparency.

“If an employee is out of the office for a few days, waiting for that person to complete a step could bring the entire process to a standstill,” said Honig. “With digital workflows, it’s easy to escalate a request and re-route tasks, improving efficiency and collaboration.”

Rothwell Document Solutions, a leader in the office technology industry throughout Chester County and surrounding communities, offer these types of services that allow businesses to improve workflow and increase office efficiency. Click here to learn more.

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