Some business ideas are created out of a passion, a favorite hobby, or a particular artistic or technical talent. Truly remarkable businesses emerge from the discovery of an “unmet need,” a market opportunity to get a priority job done in a way that results in business revenue and profit growth.

Dynamic Dental Solutions (DDS) is the dedicated billing department for dental offices. It’s a win-win: The dental team can stay focused on excellent patient care and experience while DDS assumes full responsibility for collecting patient fees and insurance payments.

Founded in 2019 by Nina Bond, DDS is a dental practice billing and collection firm. Bond, a licensed dental assistant, gained extensive experience both clinical and administrative before she launched DDS.

DDS outsources the administration and execution of billing and collections from dental practices. The benefits of this approach include 100 percent collections, patient and insurance company coordination, and HIPAA (Health Insurance Portability and Accountability Act) compliance. The service allows the dental office to focus on their core competency and increases revenue through effective collection of billings from the insurance companies and the patients.

Path to Success

Bond has incorporated valuable feedback from her clients as her business has grown. She started with a few clients but very quickly was receiving referrals from her newest clients. By the time she had engaged five or six dental practices, she was receiving weekly inquiries and realized she needed to continually onboard new team members to keep up with the pace of adding new accounts. Bond was proud that more dental offices were seeking help from DDS. This was a positive signal “that the new company’s branded systems work.”

How SCORE Helped

Bond originally went to SCORE when she started DDS in January 2019. She was seeking help with managing rapid growth, finding dental clients in Delaware and Chester counties, and creating a value proposition. She worked with SCORE mentors Pete Shaw and Jane Katsnelson.

One of the early challenges that Shaw and Katsnelson were able to help with was the issue of when and how to hire and start personnel. They also reviewed the marketing brochure Bond was preparing. In follow-up mentoring sessions, they worked on leadership and pricing. Like many entrepreneurs, Bond was struggling with delegation and how to manage a growing business. Shaw and Katsnelson provided ideas for how to direct and lead the new company.

A recurring theme in the mentoring sessions was the tradeoff between hiring employees and using contractors as more staff was required to meet the needs of a growing client base. With the support of her mentors, Bond was able to create a plan to help with these decisions as she grew the company.

Bond reflected on what SCORE has provided for her.

“Pete and Jane have been phenomenal mentors!” she said. “They provided practical and valuable advice throughout the scaling of my business. I believe SCORE had a significant impact on the growth of my business.”

Bond will share her success story and be honored by SCORE Chester and Delaware Counties at its virtual awards celebration on Thursday, Sept. 24 at 12 PM. Click here to register.

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