PECO Extending Customer Support to Ensure All Residents Have Safe, Reliable Service

Mark Hostutler
By
Image via PECO.

PECO is taking several steps to help ensure all customers have access to electric service during this critical time. As the COVID-19 pandemic evolves, Gov. Tom Wolf has ordered all non-life-sustaining businesses to close physical locations to slow coronavirus spread.  With more people, including children, at home during the day, PECO will be working with customers who have had their service disconnected to reconnect service and help ensure access to safe and healthy environments.

“We provide an important service and recognize that our customers are relying on electricity during this critical time,” said Mike Innocenzo, PECO president and CEO. “We need to come together in support of one another during this time. Ensuring every customer has access to safe and reliable electric service is just one of the many ways we are doing just that.”

Customers who have had their electric service disconnected should contact PECO at 1-800-494-4000 to begin the reconnection process. No new connection fees or deposits will be required. However, customers will continue to be responsible for previous unpaid balances. As part of this process, PECO Customer Care Associates will work with customers to help identify assistance programs that can supplement bill payment and can help ensure service remains on after this pandemic.

PECO is committed to the safety of its employees, customers, and communities. PECO will not restore service where unsafe conditions exist and will work with agencies, where possible, to identify support to assist in correcting unsafe conditions before service is reconnected.

PECO is taking additional steps to help customers in need and expand awareness of programs to help customers stay connected to service. Customers are reminded of payment options like budget billing and flexible payment arrangements to help manage bills. In addition to these programs, PECO works with the community and government partners to get assistance into the hands of our customers who need it the most. These programs include:

  • Customer Assistance Program (CAP): An annual credit on a customer’s bill based on the total household income and the customer’s energy use. The annual credit is provided against the customer’s bill throughout the year, with customers receiving a larger credit during months when they use more energy and a lower credit when they use less energy.
  • Low-Income Home Energy Assistance Program (LIHEAP): A federal grant program to help low-income customers manage their energy costs and ensure service during the heating season. In 2018, PECO customers received more than $16.8 million in LIHEAP Assistance.
  • Matching Energy Assistance Fund (MEAF): A program funded by voluntary contributions of citizens and matched dollar for dollar by PECO for up to $500 per commodity in total assistance for those who qualify.
  • Customer Assistance and Referral Evaluation Services (CARES): A referral and information service designed to assist customers who have temporary personal or financial hardships that prevent the payment of their utility bill. CARES regularly assists about 4,000 customers each year.

Customers may also register for “My Account,” a web-based interactive tool that provides them with a detailed analysis of their specific energy use and offers ways to save money and energy. Visit peco.com/myaccount or PECO’s free mobile app to learn more about these programs.

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